LENOVO IBM VMware Standard level поддержка 1-year 2 Way @ 24x7
IBM VMware Standard level support 1-year 2 Way @ 24x7
Gold / Platinum Basic VMware support for System x provides 1 and 3 year offerings with 9x5 / 24x7 coverage, packaged within a ServicePac. Gold and Platinum level support does not include Microsoft Windows, Linux, IBM Director or RDM etc. Support is designed for clients who are trying out VMware products. IBM Software Support Services recommends the standard "Support Line for VMware ServicePac"- under Remote Technical Support Line offerings, wich delivers the full enhanced level of support for any Customer production environment.